UPS

I started as a night-shift Administrative Assistant, working in the operations at UPS Worldport in 2017. I stayed in this position while attending college for about 3 years until I landed a co-op during my senior year. After completing 2 back-to-back co-ops, I was offered a full time Application Developer position.

The team I work with is building an angular C#.NET web application known as Inside Ops. It is part of a bigger application known as the Transportation Management System. The goal of the project is to re-invent some of the old legacy applications that have been in the field for over 20 years. Our application, once deployed, will be used by all package centers and shipping facilities across the world.

My part in this project has been to help incorporate a third-party application into our own for the purpose of training new users. Through this process, I have created dozens of interactive step-by-step walkthroughs and trainings, implemented feedback and tracking to understand how helpful these trainings have been, as well as tracking to understand which parts of our app are being used the most. I have become so advanced on using this tool that I have been able to give close to a dozen presentations to other development teams on how they can use it and benefit from it.

Using my video editing skills, I have also had the opportunity to create a short promotional video for the application. Feedback was so positive that we are now looking into incorporating video into our interactive trainings, future presentations, and application demos.